Frequently Asked Questions (FAQ)
1. How long does shipping take?
At Istabraq, we strive to process and deliver your orders as quickly as possible. Shipping usually takes between 2 to 5 business days across the Kingdom.
2. What are the available payment methods?
We provide multiple secure payment options to make your shopping experience seamless, including: Credit Cards (Visa, MasterCard), Mada, Apple Pay, and installment payment options.
3. How do I choose the right size?
At Istabraq, we utilize AI technologies in displaying and styling our designs to ensure the highest aesthetic standards. To choose your perfect fit, we recommend the following:
- Accurate Manual Measurement:
- Use a measuring tape to measure your dimensions or a jalabiya/makhawar you already own that fits you perfectly (measure from shoulder to bottom for length, and underarm to underarm for width), then compare them to the measurements provided on the product page.
- Smart Consultation:
- If you prefer assistance, we are here for you! Contact us via our support channels, and we will be happy to analyze your measurements and guide you to the perfect fit.
- Standard Sizing:
- We follow standard sizing (S, M, L, XL, XXL). If you usually wear a specific size in similar garments, we recommend selecting the same size from our store.
4. Can I exchange or return a product?
Yes, your comfort is our priority. You may request an exchange or return within the strict period specified in our store's policy, provided that the item is in its absolute original condition, with tags attached, unwashed, and unused, as per our "Exchange and Return Policy."
5. Are the colors and fabric details accurate to the images?
Yes, at Istabraq, we ensure high-quality, accurate images that reflect the beauty and details of our products. We use the latest AI technologies to present our designs in the best possible way. However, you might notice a very slight difference in color shades; this is due to variations in screen display settings (such as brightness and resolution) or the technical AI image processing, ensuring you receive a high-definition professional look.
6. How can I track my order?
Once your order is confirmed and shipped, you will receive an SMS or an email containing the tracking number, allowing you to follow your order's status step-by-step.